Refund policy

Effective Date: August 12, 2026

At TAJARIF KIOSK, we want you to shop with confidence. This Return & Refund Policy explains your statutory rights and how returns, withdrawals and refunds are handled for orders placed through our online store.

TAJARIF KIOSK currently serves customers within Germany only.

1. 14-Day Right of Withdrawal

For eligible online purchases, consumers generally have a statutory 14-day right of withdrawal without giving a reason.

The withdrawal period generally begins when you, or a person designated by you, receives the goods.

To exercise your right of withdrawal, you must clearly communicate your decision to us before the withdrawal period expires. No specific reason is required.

You can contact us using:

Tajarif Kiosk, Inh. Muhammad Tayeb
Stephansgasse 18
67547 Worms
Germany

Email: tajarifkiosk@gmail.com
Phone: +49 172 6828344

You may also use our Request a Return or Withdrawal function where available.

2. Returning Your Order

After communicating your withdrawal, the goods should be returned without undue delay and generally no later than 14 days after you have informed us of your withdrawal.

Please keep your proof of postage until your return has been processed.

Return Address

Tajarif Kiosk, Inh. Muhammad Tayeb
Stephansgasse 18
67547 Worms
Germany

Please contact us before returning a product if you are unsure about the applicable return procedure.

3. Condition of Returned Products

You may handle and inspect the goods to the extent necessary to determine their nature, characteristics and functionality.

If the value of the goods has been reduced because they were handled beyond what was necessary for such inspection, you may be responsible for the resulting loss in value where the statutory requirements for such liability are met.

Original packaging is appreciated where possible, but the absence of original packaging alone does not automatically remove your statutory withdrawal rights.

4. Return Shipping Costs

For a statutory withdrawal, the direct cost of returning the goods is generally borne by the customer, provided that we have informed you of this obligation before the purchase.

If the product is defective, damaged, incorrect, or does not conform to the contract, different statutory rights may apply and we will provide appropriate instructions.

5. Refunds

After a valid withdrawal, we will refund the payments received from you in accordance with applicable German law.

The refund will generally include the cost of the cheapest standard delivery option offered by us. Additional costs resulting from choosing a more expensive delivery method are generally not refundable.

Refunds will normally be made using the same payment method used for the original purchase, unless another method has been expressly agreed with you and does not result in additional costs for you.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs earlier.

6. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts
  • Not as described

please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs of the issue.

We will review the matter and provide appropriate assistance. Your statutory rights concerning defective or non-conforming goods remain unaffected.

7. Food & Grocery Products

Certain food and grocery products may be excluded from the statutory right of withdrawal where a legal exception applies.

This can include goods that can spoil quickly or whose expiry date would quickly pass. Certain sealed goods may also be excluded after their seal has been removed where they are unsuitable for return for health or hygiene reasons.

However, these exceptions do not remove applicable statutory rights where a product is defective, damaged, spoiled upon delivery, or otherwise does not conform to the contract.

If you receive a damaged, spoiled or defective grocery product, please contact us promptly with your order number and relevant details.

8. Cosmetics, Perfumes & Personal-Care Products

Certain sealed products may be subject to statutory withdrawal exceptions once their seal has been removed for health or hygiene reasons.

Where no statutory exception applies, your statutory right of withdrawal remains unaffected.

9. Electronics

Electronics are not subject to an additional voluntary warranty from TAJARIF KIOSK unless a separate warranty is expressly stated for the specific product.

This does not affect your statutory consumer rights relating to defective or non-conforming goods.

10. Exchanges

We do not offer a general exchange service as a separate right.

If you receive a defective, damaged or incorrect product, please contact us so that we can review the issue and provide an appropriate solution.

11. How to Request a Return

To request a return or exercise your right of withdrawal, please provide:

  • Order Number
  • Full Name
  • Email Address used for the order
  • Product(s) concerned
  • Clear statement that you wish to withdraw, where applicable

A reason is not required to exercise the statutory right of withdrawal.

For damaged, defective, spoiled or incorrect products, photographs may help us process your request more efficiently.

12. Contact Us

If you have questions about returns, refunds or your statutory withdrawal rights, please contact us:

Tajarif Kiosk, Inh. Muhammad Tayeb
Stephansgasse 18
67547 Worms
Germany

Email: tajarifkiosk@gmail.com
Phone: +49 172 6828344

TAJARIF KIOSK

Serving Customers Across Germany

Your statutory consumer rights under applicable German law remain unaffected by this policy.